Privacy Policy

1. Introduction

Coverdale Translation & Services L.L.C ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, phone number, passport details, visa information, and other identification documents you provide when using our services.
• Business Information: Company name, trade license details, and other business-related information for corporate clients.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service requests
• Communicate with you about your applications and services
• Provide customer support
• Send you updates, newsletters, and marketing materials
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Government Authorities: UAE government agencies, embassies, and consulates as required for visa processing, attestation, and other official procedures.
• Service Providers: Third-party vendors who assist us in providing our services.
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain client records for a minimum of 5 years after the completion of services.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: